48 Hour Fish Replacement Guarantee
*Applies to only in-store purchase at Taylor Mill location. This guarantee policy does not apply to online orders.
When you purchase a live fish from Discover Aquatics, your purchase is backed by our 48 hour fish replacement guarantee*. This gives you a one-time replacement of the same fish type or a store credit for full purchase price if it is not in stock.
Outstanding customer service and sharing a love of the reefing hoppy is our priority! We want the VERY BEST for our customers and livestock. That is why we are offering a 2 day guarantee on any fish purchased from our shop. Here’s the fine print (not really that fine, just more info…)
- To qualify for replacement your aquarium must meet the following water parameters:
- Temperature between 70F and 84F
- Specific Gravity between 1.022 and 1.027
- pH between 7.6 and 8.4
- Ammonia 0.0
- Nitrite 0.0
- Nitrates < 40
- No Warranty on sharks, stingrays, eels, cephalopods, coral and anything on liveaquaria deemed to be “expert only”
- Discover Aquatics will not be responsible for fish that are deceased from being harassed or picked on by other fish, jumped from the aquarium, met an unfortunate demise with a pump or powerhead or if it is missing. Many fish can hide for a significant amount of time and are not deceased. You must provide proof of the deceased specimen.
- Customers must follow all acclimation procedures.
- No replacements will be given on fish purchased with store credit.
- Store credits are valid up to one year after issued.
- Do not discard deceased specimen without our consent as this will void our guarantee.
- Please bring deceased specimen with a water sample within 48 hours of purchase.
Thank You for your purchase from Discover Aquatics Shop. We are a small business & will make every attempt to satisfy our customers!