Shipping Rates:
-
USA Flat Rate Overnight Shipping: $44.99
(We do not ship to Hawaii or Alaska.)
Shipping Policy for Coral Orders
We offer Free Overnight Shipping on coral orders totaling $249 or more. Please note the following terms:
- Free shipping applies only to corals.
- If your order includes a fish or other non-coral items, the normal shipping rate will be applied to your entire order.
- Free shipping is exclusively available for eligible orders shipped via UPS Next Day Air® to ensure the health and safety of your corals.
Local Pick-Up:
- Free Local Pick-Up: Available for customers in the Tri-State area (Cincinnati, Northern Kentucky). Choose "Local Pick-Up" at checkout under shipping options.
Sale Items:
- Sale items do not qualify for free shipping unless explicitly stated in the offer.
Shipping Schedule:
- Delivery Days: You can select your preferred shipping day at checkout. We ship orders Monday through Thursday, with deliveries typically arriving before noon the next day. No weekend shipments.
- Shipping Carrier: We ship exclusively with UPS Next Day Air®. For the best results, we recommend picking up your shipment directly from your local UPS station to minimize stress on the animals.
Dead on Arrival (DOA)
- Two photos with at least one in water and a 5 second video clip in water must be sent to us at DiscoverAquaticsShop@gmail.com within 2 hours of delivery.
- Do not discard fish until we have communicated and have been instructed to do so.
- Claims outside this timeframe will not be eligible for store credit or a refund.
- Refunds for DOA claims will be issued as store credit for future purchases.
- Replacement shipping costs are the responsibility of the customer.
Packaging:
- We use top-of-the-line insulated shipping containers to ensure the safe arrival of your corals, no matter where in the USA they are shipped. Corals are double-bagged, and heat or ice packs are included as necessary.
Our Water Parameters:
- We maintain our systems at a salinity of 1.025-1.026, with alkalinity at 8-9 dKH, magnesium at 1450+ ppm, and calcium at 450 ppm. This ensures that the water in your shipment is closely aligned with typical reef tank parameters, making acclimation easier.
Livestock Policy:
- No Returns or Exchanges: We do not accept returns or exchanges on livestock. Please do not send any livestock back to us, as we cannot accept them.